File an ADA Compliant

Under the Americans with Disabilities Act (ADA), you are entitled to equal access to all City-owned facilities, programs, and services. If you have an access issue, let us know by filing a complaint. 

How to file an ADA Compliant

  1. 1

    Submit our complaint

    Fill out as much of the online form as you can. Be sure to include your contact information so we can follow up with you.
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    If you have a disability, you can submit your complaint in one of these ways:

    • Call: (415) 554-6789
    • Email: oda@sf.gov.org
    • Drop-off: 1455 Market Street, Floor 13B, San Francisco 

    When submitting a complaint by phone or in writing, be sure to include the following information: 

    • Your name
    • Your address
    • Your phone number
    • The location of the incident
    • Date and time of the incident
    • Description of what happened
  2. 2

    Receive a response

    After the associated department conducts an investigation, ODA will send you a written response within 30 days after you filed your complaint.  

  3. 3

    Request reconsideration

    Not satisfied with the City's response? 

    1. Send a request for reconsideration in writing to ODA within 10 business days from the day the City issues a response to your complaint. You can email your request to ODA@sf.gov.org. You can also mail it or drop it off at 1455 Market Street, Floor 13B, San Francisco.
    2. ODA will respond to your request for reconsideration within 30 business days of receiving it.
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